Orders placed on OOFOS.CA can be returned at any time within 30 days of arrival, by visiting our returns website oofos.ca/return. Our easy online returns system allows you to start your return at your convenience, just follow these steps to get started:
- Enter your OOFOS.CA order number. This number will be seven digits long and can be found in any of your order emails, or on the packing slip included in your shipment.
- Enter the email used to place the order on OOFOS.CA, or phone number entered at checkout, or the postal code to which the order was shipped.
- Select the item you would like to ship back to us. Item unable to be selected? It’s possible the return window has ended or there may be a return in progress for your item already. If you believe this is an error please contact our Customer Care team for personal assistance.
- Review your information to confirm your returning items, shipping address, and contact information. Read and accept terms listed, then click the Submit Return button to send your Return Request to our team.
- If your return request is approved automatically, you will see a return status page with information on next steps to return your original order and continue the remainder of the returns process. If your return has an item or detail that requires a quick check from our team, we will follow up with approval or next steps as soon as we get a chance to review it.
- Return your items via Canada Post within 4 weeks of receiving your label. If you need to make an adjustment to your return method, you must contact our team prior to dropping off your return.
Your refund will be automatically completed by our team as soon as it’s been processed. You’ll receive an email with details as soon as your refund has been completed.
If you created multiple return requests for different orders, please return each item with the shipping label created in its own RMA process. Multiple RMA requests cannot be returned in the same package.
OOFOS purchased from a store or online retailer should be returned to the location they were purchased. We are unable to process a refund for any order not placed on OOFOS.CA.
OOFOS products purchased from any social commerce site such as eBay or PoshMark are not eligible for return or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.